Customer Service

Shipping

To ensure freshness, we ship all lobsters and seafood overnight.  All orders are expertly packed and shipped in sturdy cooler boxes with ice/gel packs.  This sturdy packaging protects your seafood until they reach you.  We ship Monday through Thursdays via UPS to all contiguous 48 states.  Unfortunately we cannot ship to Puerto Rico, Internationally or to APO/FPO addresses.

 

Orders placed BEFORE 2:00pm EST will be shipped the same day.  Any orders AFTER 2:00pm EST will be shipped out the following business day.  Our shopping cart will allow you to choose the delivery date of your order.

 

We cannot deliver seafood packages on major holidays, weekends or Mondays.

 

All shipping costs include UPS Next-Day delivery costs, packaging and UPS insurance.

 

Please plan to have someone present to receive your package from UPS.  Seafood left outside for an extended period or improperly handled seafood will not survive.

 

We cannot guarantee delivery of shipments.  If any shipment problems occur, all claims must be made through UPS directly, and we will gladly assist you in making a claim.

 

If you have any questions regarding your order, how it's packed or how it's shipped, PLEASE CALL US at 1-866-700-8469.

Privacy & Security

 

Our Commitment To Privacy

Your privacy is important to us.

 

At Free Range Fish we are committed to keeping your personal information private and secure.  This notice applies to all information collected or submitted on the Free Range Fish website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are: Name, Address, Email address, Phone number, Credit/Debit Card Information, Recipients address, (etc.)

 

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive special offers or additional product information.  Information you submit on our website will not be used for this purpose unless you fill out the registration form.

 

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.   All sensitive information and credit card information you supply is transmitted via our Secure Socket Layer (SSL) technology and is encrypted so that it is only accessible by a limited number of persons at Free Range Fish and cannot be read over the internet.

 

How To Contact Us

Should you have other questions or concerns about these policies, please call us at 207-774-8469 or send us an email at info@freerangefish.com.


Returns Policy

All sales are final.  We do not offer any refunds, returns or exchanges due to the perishable nature of our products.


Payment & Pricing
At Freerangefish.com you can use the following methods of payment:  American Express, Visa, MasterCard, and Discover.  

Because of the fluctuation of availability of Fresh seafood, our prices are subject to change on a daily basis.

Payment Processing
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